Frequently Asked Questions

Need a little help? Check out our FAQ's below

Shipping & Delivery

What are my delivery options?

We offer a variety of delivery options and these will depend on your chosen country of delivery. For full details, head to our Delivery Information page.

We offer a variety of delivery options and these will depend on your chosen country of delivery. For full details, head to our Delivery Information page.

What is the delivery cost for UK orders?

Free standard delivery on orders over £20. Standard delivery is £4.95, and next day delivery is £7.50 (order before 2 pm Mon-Thurs). For more details visit our Delivery Page.

Free standard delivery on orders over £20. Standard delivery is £4.95, and next day delivery is £7.50 (order before 2 pm Mon-Thurs). For more details visit our Delivery Page.

Are there any delivery restrictions during hot weather?

Yes, we hold orders if the temperature exceeds 25°C to ensure product quality. Shipping resumes when temperatures drop. Please contact enquiries@greatbcg.co.uk for any delivery queries.

Yes, we hold orders if the temperature exceeds 25°C to ensure product quality. Shipping resumes when temperatures drop. Please contact enquiries@greatbcg.co.uk for any delivery queries.

Order Info, Changes & Tracking

How do I find my order number?

Your order number will be within your order confirmation email and is also viewable under "My Orders" in your profile.

Your order number will be within your order confirmation email and is also viewable under "My Orders" in your profile.

How can I check my order status?

Tracking links are sent out via email once an order has been fulfilled. If you are having trouble finding the email then try searching 'Bristows of Devon order confirmed' in your mailbox.

Alternatively you can log into your account online and check the status and tracking details by selecting the relevant order.

Tracking links are sent out via email once an order has been fulfilled. If you are having trouble finding the email then try searching 'Bristows of Devon order confirmed' in your mailbox.

Alternatively you can log into your account online and check the status and tracking details by selecting the relevant order.

Can I return my order?

UK customers may cancel their order within 14 days of delivery in accordance with UK consumer law. Orders may also be cancelled free of charge before dispatch. Please refer to our Terms & Conditions for full details.

UK customers may cancel their order within 14 days of delivery in accordance with UK consumer law. Orders may also be cancelled free of charge before dispatch. Please refer to our Terms & Conditions for full details.

What if my order is damaged or faulty?

If your item arrives damaged or incorrect, please contact us as soon as possible, ideally within 7 days of delivery, so we can resolve the issue quickly. Please ensure you take pictures of any damages/faults for a quick resolution. This does not affect your statutory consumer rights. Please email enquiries@greatbcg.co.uk

If your item arrives damaged or incorrect, please contact us as soon as possible, ideally within 7 days of delivery, so we can resolve the issue quickly. Please ensure you take pictures of any damages/faults for a quick resolution. This does not affect your statutory consumer rights. Please email enquiries@greatbcg.co.uk