Privacy Policy

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Privacy Policy

At Bristows of Devon we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time and please do review this Policy regularly.

Our contact details:

For the purpose of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018 (“Data Protection Legislation”) the data controller is:

Name: Great British Confectionery Group T/A Bristows of Devon

Address: Unit 17, Marsh Lane, Crediton EX17 1ET

Phone Number: 01363 774631

E-mail: enquiries@greatbcg.co.uk

Website: www.bristowsofdevon.co.uk

Company registration number: 10912579 , Data protection registration number: ZA191250

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

The type of personal information we collect:

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics, including:

Title
Name and surname,
Contact phone number
Email address
Billing address
Delivery address
Payment details if you make a purchase through our website, however we do not keep this information.
Your business details and order history if you purchase corporate gifts
Name and delivery information of the recipients if you are purchasing corporate gifts – this information is used only for delivery purposes and is not retained after the order is shipped.
IP address
Browser information, device type, how you interact with our website, and how frequently.
Cookie information, which we use to help provide a personalised website experience and to help us improve our website.

How we obtain the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have placed an order via our website or over the telephone
You have created an online account with us.
You have contacted us via email, website contact form, telephone or via social media.
You have entered a competition with Bristows.
You have signed up to our email mailing list via our website
You have signed up to our email mailing list in one of our stores
You have signed up to our email mailing list at an event we have attended.
You have opted to hear more about Bristows by consenting to do so via a third party such as a competition partner.

We also receive personal information indirectly, from the following sources in the following scenarios:

You have opted to hear more about Bristows by consenting to do so via a third party such as a competition partner.

Use of your information and why:

We use the information that we collect from you to fulfil orders placed via our website or over the telephone. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information for example via our newsletter signup.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods from us, we may provide to you details of similar goods or services.
To contact you with any queries relating directly to your order.
-For market research, for example to improve our customer care or product offering. For this we use Loox. You may unsubscribe directly via Loox.
-Our couriers will also contact you to provide delivery information and parcel tracking for your order. This will relate only to your specific purchase.

We may share this information with organisations that we work with including:

Couriers and delivery partners who will deliver your online, telephone and corporate orders, including Royal Mail, DPD Local, DHL Express, Evri.
Payment service providers that process payments on our behalf, including payment gateways such as Braintree, PayPal and Apple Pay
IT companies that are linked via our website to assist with the checkout process and delivery label processing including Ship Theory, Loquate and Shipper HQ
IT support companies that provide website development and maintenance essential to run our business including website developers (Media Lounge) and in-house IT services to assist Bristows of Devon directly.
Independent review companies that we use in order to improve our customer care and product offering, including Feefo. You can unsubscribe directly from Feefo at any time.
Data processors who work on behalf of Bristows, such as Facebook and Google, who will gather anonymised data on the usage of the website and the delivery of adverts where the user has given consent for this purpose via our cookie banner. This anonymised data is used to enhance the experience of our website and the content that we deliver to our customers. Please refer to Google’s Privacy & Terms site for information and their terms on how they process data - https://policies.google.com/technologies/partner-sites

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Disclosing your information:

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further advance fraud protection and reduce the risk of fraud.

Explaining the lawful bases we rely on:

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. For example, you may have opted in to our email newsletters. You are able to remove your consent at any time. You can do this by contacting us using the below details or by using the unsubscribe link at the bottom of our email newsletter that you have received.

Name: Great British Confectionery Group T/A Bristows of Devon. Address: Marsh Lane, Crediton EX17 1ET

. Phone Number: 01363 774631

E-mail: enquiries@greatbcg.co.uk

We have a contractual obligation. For example, we will need your data in order to process and deliver your online or telephone order.
We have a legal obligation. For example, we may be required by law to pass on details regarding fraud.
We have a legitimate interest. For example, we may use your order history to provide you with specific offers.

How we store your personal information

Your information is securely stored. When we collect your personal data it is only kept as long as necessary to fulfil the purpose for which it was collected. After this period, or sooner if you wish, your data will be completely deleted.

For example, your order history will be kept indefinitely to ensure that our customer experience is as streamlined as possible. You will be able to access your online account to view your previous purchases for your own records and reorder if required.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we will respond to you within 30 days.

Please contact us using the below details if you wish to make a request.

Name: Great British Confectionery Group T/A Bristows of Devon

Address: Marsh Lane, Crediton EX17 1ET
Phone Number: 01363 774631

E-mail: enquiries@greatbcg.co.uk

If you have any concerns:

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Name: Great British Confectionery Group T/A Bristows of Devon

Address: Marsh Lane, Crediton EX17 1ET

Our contact details:

For the purpose of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) and the Data Protection Act 2018 (“Data Protection Legislation”) the data controller is:

Name: Great British Confectionery Group T/A Bristows of Devon

Address: Unit 17, Marsh Lane, Crediton EX17 1ET

Phone Number: 01363 774631

E-mail: enquiries@greatbcg.co.uk

Website: www.bristowsofdevon.co.uk

Company registration number: 10912579 , Data protection registration number: ZA191250

The type of personal information we collect:

We currently collect and process the following information:

Personal identifiers, contacts, and characteristics, including:

Title
Name and surname,
Contact phone number
Email address
Billing address
Delivery address
Payment details if you make a purchase through our website, however we do not keep this information.
Your business details and order history if you purchase corporate gifts
Name and delivery information of the recipients if you are purchasing corporate gifts – this information is used only for delivery purposes and is not retained after the order is shipped.
IP address
Browser information, device type, how you interact with our website, and how frequently.
Cookie information, which we use to help provide a personalised website experience and to help us improve our website.

How we obtain the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have placed an order via our website or over the telephone
You have created an online account with us.
You have contacted us via email, website contact form, telephone or via social media.
You have entered a competition with Bristows.
You have signed up to our email mailing list via our website
You have signed up to our email mailing list in one of our stores
You have signed up to our email mailing list at an event we have attended.
You have opted to hear more about Bristows by consenting to do so via a third party such as a competition partner.

We also receive personal information indirectly, from the following sources in the following scenarios:

You have opted to hear more about Bristows by consenting to do so via a third party such as a competition partner.

Use of your information and why:

To provide information to you that you request from us relating to our products.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information for example via our newsletter signup.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods from us, we may provide to you details of similar goods or services.
To contact you with any queries relating directly to your order.
-For market research, for example to improve our customer care or product offering. For this we use Loox. You may unsubscribe directly via Loox.
-Our couriers will also contact you to provide delivery information and parcel tracking for your order. This will relate only to your specific purchase.

We may share this information with organisations that we work with including:

Couriers and delivery partners who will deliver your online, telephone and corporate orders, including Royal Mail, DPD Local, DHL Express, Evri.
Payment service providers that process payments on our behalf, including payment gateways such as Braintree, PayPal and Apple Pay
IT companies that are linked via our website to assist with the checkout process and delivery label processing including Ship Theory, Loquate and Shipper HQ
IT support companies that provide website development and maintenance essential to run our business including website developers (Media Lounge) and in-house IT services to assist Bristows of Devon directly.
Independent review companies that we use in order to improve our customer care and product offering, including Feefo. You can unsubscribe directly from Feefo at any time.
Data processors who work on behalf of Bristows, such as Facebook and Google, who will gather anonymised data on the usage of the website and the delivery of adverts where the user has given consent for this purpose via our cookie banner. This anonymised data is used to enhance the experience of our website and the content that we deliver to our customers. Please refer to Google’s Privacy & Terms site for information and their terms on how they process data - https://policies.google.com/technologies/partner-sites

Disclosing your information:

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further advance fraud protection and reduce the risk of fraud.

Explaining the lawful bases we rely on:

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. For example, you may have opted in to our email newsletters. You are able to remove your consent at any time. You can do this by contacting us using the below details or by using the unsubscribe link at the bottom of our email newsletter that you have received.

Name: Great British Confectionery Group T/A Bristows of Devon. Address: Marsh Lane, Crediton EX17 1ET

. Phone Number: 01363 774631

E-mail: enquiries@greatbcg.co.uk

We have a contractual obligation. For example, we will need your data in order to process and deliver your online or telephone order.
We have a legal obligation. For example, we may be required by law to pass on details regarding fraud.
We have a legitimate interest. For example, we may use your order history to provide you with specific offers.